Contactless Drive-Thru Service

Order and pay in advance and we can bring it out to you arrive in our car park; all from a safe distance. Queuing to let us know you have arrived is to the right hand side of the tent

While browsing in the shop

We have applied  restrictions on the  number of people in the store at any one time to 4 people, this allows you to view our wide range of products at a safe distance. We kindly request touching products is kept to the items you wish to purchase in order to still help keep all our customers and staff safe.

We will be running routine disinfecting of the products while we are open and reserve the right to restrict entry further if we feel this is necessary.

Hand sanitisers are located throughout the shop and you are very welcome to use these frequently during your visit.

Queuing is set aside along the fence to the shop, on the left hand side and you can follow the one way system in operation within. We kindly ask you to bear with us and other customers during busy times and we will always continue to do our utmost to help you.

We do still ask for all payments to be by card only. This can be by telephone while ordering items. You are perfectly welcome to just ‘turn up’, but please call once with us, as we will be keeping all social distancing extremely safe for you, our valued customers and our wonderful staff who make continued care for all our pets possible. but we will still of course happily charge about, gathering your necessary items 🏃‍♀️🏃‍♂️🕺

Kennel Reception

We now have a separate kennel reception in the car park. If you are visiting for kennel arrivals or collections we will make an appointment for you to meet a member of staff at the kennel reception. Our staff will advise you on the handover processes when making an appointment.

For kennel enquiries please either call us  on 01525 402796 or ask a member of staff while visiting the shop.

COVID-19 Update